WARRANTY COVERAGE - PRODUCTS & SERVICES
10-Year Comprehensive Warranty on Woodwork
All woodwork delivered by ATWOOD DSIGNS is backed by a flat 10-year warranty. This
ensures protection against any defects arising from manufacturing or installation
workmanship.
OEM Product Coverage
Accessories, hardware, appliances, and other items sourced from original equipment
manufacturers (OEMs) are covered under the respective brand’s warranty terms and
conditions.
Service Warranty
ATWOOD DSIGNS also offers service-related warranties on select offerings. Details
are outlined in the Works Contract and can be reviewed during the fourth instalment
stage
OEM Product Warranty Guidelines
For products sourced from original equipment manufacturers (OEMs) and supplied as
part of the customer’s project, warranty coverage will follow the respective OEM’s
terms and conditions. Below is a summary of warranty durations and notable
exclusions:
ITEMS NOT COVERED UNDER WARRANTY
Certain products and materials provided or installed by ATWOOD DSIGNS are offered on
an “as-is” basis and do not carry any warranty coverage. Below is a representative
list of such items:
| Product Category |
Warranty Status |
Coverage Notes |
| Countertop Materials |
No Warranty |
Supplied without warranty coverage |
|
Gas Piping, Tiling & Civil Works (e.g., false ceiling, painting,
brick cladding, jaali)
|
No Warranty |
Customers are advised to inspect these items during handover;
any issues identified will be addressed at that time
|
| Mirrors, Glass & Fragile Components |
No Warranty |
Electrical components within mirrors are covered for 1 year;
mirror glass itself is not covered
|
Countertop Installation
- Warranty Duration: 1 Year (installation only)
- Eligibility: Both the material and installation must be provided by ATWOOD DSIGNS.
- Covered Issues:
1. Joint problems between stone slabs
2. Sink-to-countertop joint leakage
3. Sink leveling defects
4. Grouting inconsistencies
5. Uneven countertop surfaces
- Exclusions:
1. No warranty on countertop material itself
2. Damage due to misuse, neglect, or regular wear and tear
3. Natural stone traits (e.g., color variation, water lines, fissures, pits)
4. Structural movement or architectural flaws
Stains, cracks, or scratches from improper cleaning, heat exposure, or impact
5. Improper use such as cutting directly on the surface, standing on it, or
chemical damage
False Ceiling Installation
- Warranty Duration: 1 Year (installation only)
- Eligibility:
1. False ceiling work, related electrical provisions, fixture installations, and painting must be within ATWOOD DSIGNS’s scope
2. Surface area must exceed 150 sq. ft.
3. Materials and execution must follow ATWOOD DSIGNS’s vendor recommendations
- Covered Issues:
1. Board integrity failures
2. Peeling or flaking of joint compound
3. Surface cracks
4. Fungus or algae growth (only if no moisture exposure)
- Exclusions:
1. Water seepage from vegetation, AC units, or other sources
2. Dampness due to capillary rise or adjacent wall leakage
3. Physical damage from external force
4. Structural defects in the anchoring surface
5. Fading or chalking in coastal environments
Warranty claims include labor and material costs only for the affected areas.
Painting - 1Year Warranty
- Eligibility: Surface area must exceed 250 sq. ft. and wall preparation must completed by ATWOOD DSIGNS.
- Covered Issues:
1. Fading of paint shade
2. Film integrity and chalking
3. Peeling from the surface
4. Fungus or algae growth (excluding moisture-related causes)
- Exclusions:
1. Discontinued paint codes
2. Damage from wear, weather, misuse, or accidents
3. Structural defects or water seepage from plumbing,vegetation, or AC units
4. Fire, heat, corrosive agents, or abrasive cleaning
5. Color mismatch between new and old paint
6. Improper cleaning methods
7. Humidity seepage from external
Electrical - 3 Year Warranty
- Eligibility: Electrical work must exceed ₹50,000 post-discount.
- Covered Issues:
1. Short circuits, tripping, loose contacts in switches or fixtures
2. Repair or replacement of wiring and conduits
- Exclusions:
1. Damage from improper power input or voltage fluctuations
2. Physical damage to electrical components
3. Repairs by unauthorized personnel
4. Use of incompatible appliances or circuit overload
5. Brand-specific fixtures (lights, fans, appliances) are covered under OEM warranties
Plumbing - 3 Year Warranty
- Eligibility: Plumbing work must exceed ₹20,000 post-discount.
- Covered Issues:
1. Leaks in sanitary pipes
2. Improper fixture installation
3. Manufacturing defects in plumbing components
- Exclusions:
1. Discontinued materials
2. Physical damage or mishandling
3. Repairs by non-authorized personnel
4. Poor water quality (salinity, iron, hardness)
5. Water seepage or dampness from structural issues
6. Fixture issues (taps, showers, etc.)
7. Mineral deposits, blockages, scaling, or corrosion
Civil Work - 3 Year Warranty
- Eligibility: Civil work must exceed ₹15,000 post-discount.
- Covered Issues:
1. Grouting issues in dado and floor tiles
2. Hollow sounds due to poor mortar application
3. Brick cladding and jaali installation defects
- Exclusions:
1. Discontinued tile/marble materials
2. Damage from harsh cleaning, wear, or external force
3. Structural cracks or water leakage behind tiles
4. Acid or abrasive damage to grout and fillers
Custom Carpentry - 3 Year Warranty
- Eligibility: Both material and labor must be under ATWOOD DSIGNS scope.
- Covered Issues:
1. Wall partitions, headboards, pooja units, metal/glass works
2.Fit and finish issues, bulging, bending, bubbling, peeling
3. Fading, edge banding issues (with proper maintenance)
4. Hardware/accessory defects (subject to inspection)
- Exclusions:
1. Improper maintenance, sunlight, moisture, heat exposure
2. Refurbishment work
3. Scratches, abrasions from regular use
4. Alterations, accidents, misuse, or harsh cleaning
5. Rusting due to dampness or chemical sprays
6. Water damage from leaks or spills
7. Pest-related damage (termites, ants, rodents)
8. Seasonal changes in natural materials
9. Humidity or temperature-related damage (warping, cracking)
10. Customer-supplied materials (glass, laminates, hardware)
Shower Cubicles & Enclosures - 1Year Warranty
- Covered Issues:
1. Material and installation defects
2. Issues such as caulking failure, leakage, squeaking, or sagging (not caused by wear or physical damage)
3. Cost of defective parts and labor for rectification
- Exclusions:
1. Damage due to misuse, negligence, accidents, or natural disasters
2. Scratches, chips, water spots, or broken glass
3. Polycarbonate/acrylic sweeps, seals, and door stoppers
4. Faults arising from poor residential design, tile misalignment, or structural settling
5. Improper cleaning practices (acidic detergents) cleaners, harsh scrubbing, strong
7. Hard water stains or scaling on glass and aluminum channels
Tiles - 1Year Warranty (Installation Only)
- Covered Issues:
1. Installation defects, subject to inspection
2. Replacement of tiles with matching or equivalent shades (based on availability)
- Exclusions:
1. No warranty on tile material after handover
2. Seepage-related tile detachment
3. Fading, damage from wear, weather, misuse, or accidental impact
Soft Furnishings - 1Year Warranty
- Covered Issues:
1. Manufacturing defects in fabric
2. Stitching-related issues
- Exclusions:
1. Physical damage from rough handling
2. Color fading after 3 months of use
3. No warranty on hardware or accessories